Why use Carechem 24?

If a customer had an accident using or transporting one of your products – where could they go for advice? Could you provide this support in-house, 24/7?

Carechem 24 was devised to reduce cost and overcome the difficulties faced with handling your own 24-hour advice service. As your Emergency Response partner, we tailor Carechem 24 to meet your specific needs.

Compliance with Legislation

Regulations associated with the transport, distribution and use of Dangerous Goods may require associated documents to carry an emergency telephone number, which is available 24/7 and from which product specific advice can be obtained.

If you are transporting by air there is legislation in some countries that require you to have a 24/7 emergency telephone number if you are shipping to, from or via that country.

Corporate Social Responsibility (CSR)

CSR is seen as the voluntary actions that business can take, over and above compliance with minimum legal requirements, to address both its own competitive interests and the interests of wider society.

CSR helps to enhance a better working environment for employees, helps businesses contribute to social and environmental progress and supports long-term sustainable business growth.

Responsible Care

Responsible Care is the chemical industry initiative through which chemical companies strive to continuously improve their health, safety and environmental performance. As the market leader in Emergency Response, Carechem 24 enables you to demonstrate your commitment to this programme.

More about Responsible Care

If you want to know some of the implications of not having a 24/7 Emergency telephone number then please read the following articles:

Multi-Agency Dangerous Goods Check on M25

FAA Proposes $133,000 Civil Penalty for Company Attempting to Ship Hazardous Materials Aboard Aircraft

The HSE website shows all the enforcement notices issued under the Carriage regulations. It is updated monthly, and lists offences such as not carrying emergency instructions, and failure to display/answer emergency telephone numbers.