24-hour global chemical emergency advice

It's what we've been doing 24-hours-a-day, 365-days-a-year since 1973! 

Why use Carechem 24?

What Carechem 24 provides

Worldwide Multilingual Service

FAQ

Do you need.....

• Emergency product advice?
• A Hazchem emergency telephone number?
• Multilingual chemical spill advice service?
• Emergency chemical response support? 

Carechem 24 is our 24-hour, 365-day-a-year telephone advice service providing you with the benefit of over 35 years experience.  Our Emergency Responders are trained to handle a wide range of chemical emergencies from major incidents to simple first aid advice.  We can provide advice on a range of products from bulk chemicals to packaged goods. Carechem 24 can reduce the cost and overcome the difficulties faced with handling your own 24-hour advice service.

Why use Carechem 24?

If a customer had an accident using or transporting one of your products – where could they go for advice? Could you provide this support in-house, 24/7? 

Carechem 24 was devised to reduce cost and overcome the difficulties faced with handling your own 24-hour advice service.  As your Emergency Response partner, we tailor Carechem 24 to meet your specific needs.

Compliance with Legislation

Regulations associated with the transport, distribution and use of Dangerous Goods may require associated documents to carry an emergency telephone number, which is available 24/7 and from which product specific advice can be obtained.

If you are transporting by air there is legislation in some countries that require you to have a 24/7 emergency telephone number if you are shipping to, from or via that country.

Corporate Social Responsibility (CSR)

CSR is seen as the voluntary actions that business can take, over and above compliance with minimum legal requirements, to address both its own competitive interests and the interests of wider society.

CSR helps to enhance a better working environment for employees, helps businesses contribute to social and environmental progress and supports long-term sustainable business growth.

Responsible Care

Responsible Care is the chemical industry initiative through which chemical companies strive to continuously improve their health, safety and environmental performance. As the market leader in Emergency Response, Carechem 24 enables you to demonstrate your commitment to this programme.

More about Responsible Care

If you want to know the implications of not having a 24/7 Emergency telephone number then please read the following articles:

Multi-Agency Dangerous Goods Check on M25

FAA Proposes $133,000 Civil Penalty for Company Attempting to Ship Hazardous Materials Aboard Aircraft.

The HSE website shows all the enforcement notices issued under the Carriage regulations.  It will be updated monthly, and can be found at http://www.hse.gov.uk/enforce/.  It lists offences such as not carrying emergency instructions, and failure to display/answer emergency telephone numbers.

What does Carechem 24 provide?

Carechem 24 provides your caller with rapid (and friendly) access to information about the hazards of your products, together with expert advice on appropriate response actions to protect the public and the environment.  Thanks to the prompt provision of expert advice, the length of time taken to deal with an emergency can be reduced significantly. This potentially reduces your risk of litigation after an incident, as well as helping to minimise clean-up costs.

Reliable 24/7 service

Unlike some other services reliant on a mobile phone or an answering machine, you will always reach one of our Responders at our dedicated operation centre. They work in shifts, 24/7, so you can always rely on expert advice at any time or day or night, midweek or at public holidays.  Our operations centre is located in one of the most secure sites in mainland UK, backed by a highly resilient communication hub.

Dedicated emergency telephone number (s)

We provide you with dedicated numbers for use on Safety Data Sheets, labels, Hazchem placards, Tremcards, shipping documentation, management procedures and loading/unloading sites

Professional help

At time of emergency or concern our Emergency Responders can provide callers with an accurate evaluation of the situation, as well as using their expert communication skills to defuse possible crisis.
If you have any questions on what you need to provide, please contact us or alternatively phone us on +44 (0) 870 190 6621

Worldwide Multilingual Service

Carechem 24 International is our 24-hour, 365-day-a-year telephone chemical advice service with the benefit of a global multilingual capability.  We cover Europe, Asia, Middle East, Africa and the Americas with the multilingual service.  Emergency calls received by NCEC are handled in the language of the caller.

To reduce any delay in giving you the advice you need, NCEC's Emergency Responders use live translation services so there is no need to disconnest the call.  Our Emergency Responders are all experienced chemists who are trained in Emergency Response.  The team has the necessary training and experience to handle a range of chemical emergencies from major incidents to simple first aid advice.

We speak the caller’s language

Example: If your products are carried by a Polish haulier and are involved in a transport incident in France, we are able to provide live translated advice to the driver in polish as well as advice to the local Emergency Services in French.

Do you want to know more about Carechem 24 International? Contact us or alternatively phone us on +44 (0) 870 190 6621