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Carechem 24 is NCEC's multilingual, chemical telephone advice service, providing access to a team of trained chemists who are experts in emergency response, available 24-hours-a-day, 365-days-a-year.

Companies all over the world use Carechem 24 for telephone emergency response during Hazmat incidents.

Carechem 24 ensures your compliance with global emergency response regulations

For over 40 years the National Chemical Emergency Centre (NCEC) has provided companies, including 50% of the world’s top 100 chemical companies, with chemical telephone emergency response advice. NCEC’s resilient, 24/7 multi-lingual capability helps you to reduce the associated costs and overcome the difficulties faced with handling your own 24-hour chemical emergency service.

As your chemical emergency response partner, we tailor our Carechem 24 service to meet your needs through bespoke procedures, call handling and reporting. Our telephone emergency response services help you to comply with global regulations.

Our Carechem 24 service ensures your compliance with regulations for the global supply and transportation of chemicals. Our customers use NCEC's numbers on SDS, DGN, placards, IATA shipments and many other applications for example to ensure employee safety on their sites, for haulage and during maritime shipments.

Why do i need a 24 hour emergency number   What will a 24 hour emergency number provide me
Why do i need a 24 hour emergency number for chemical incidents on my premises   Why do i need a 24 hour emergency number for chemical incidents during haulage
emergency telephone response for marine chemical incidents   frequently asked questions about Carechem

The increasingly disparate nature of the modern workforce and wide range of communication channels available for notifying employees, can make receiving fast, accurate notification, to the correct people, in the right language a significant challenge.
For over 40 years the National Chemical Emergency Centre (NCEC) has provided companies, including 50% of the world’s top 100 chemical companies, with emergency response advice. NCEC’s resilient, 24/7 multi-lingual capability ensures that the relevant people in your organisation receive timely notification of a crisis, wherever it is in the world.



Why do I need a 24-hour emergency number?

  Why do people need 24 hour telephone emergency response?  





Regulations associated with the transport, distribution and use of Dangerous Goods may require associated documents to carry an emergency telephone number. Often this number is required to be available 24/7 and the person answering the phone must be able to reliably give product specific advice to the caller. With significant testing carried out by regulators from around the world, it is important you can demonstrate reliable and robust emergency telephone response to ensure your operations comply with the relevant legislation. 

If you would like further information on how you can best achieve compliance with global regulations, please either contact us or download our emergency telephone number white paper


Whether an incident involves your own chemicals or those you may purchase and use on site, Carechem 24 ensures your employees and customers have the advice they require. 

Carechem 24 provides your caller with rapid and easy to understand information about the hazards of your products, together with expert advice on appropriate response actions to protect the public and the environment.  The length of time taken to deal with an emergency has been reduced significantly through our Carechem service and helps to protect your stakeholders and reduces the impacts to your operations, costs of resolution and helps to protect your company's reputation. 


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What does Carechem 24 provide?


dedicated emergency telephone lines for chemical emergencies



dedicated emergency telephone lines for chemical emergencies



We provide you with dedicated numbers for use on documentation and vehicles. We have a global suite of telephone numbers available to help meet legislation and provide your customers with a number most appropriate for their requirements.


Emergency calls received by NCEC are handled in the language of the caller. To reduce any delay in giving you the advice you need, NCEC's Emergency Responders use live translation services, so there is no need to disconnect the call.  We are able to support over 150 languages and guarantee 37 languages 24/7.

  dedicated emergency telephone lines for chemical emergencies

dedicated emergency telephone lines for chemical emergencies

  Our Emergency Responders are all experienced, degree level or equivilant, chemists who are trained in chemical emergency response. We don't simply read your SDS and documentation, our team has the necessary training and experience to handle a wide range of chemical emergencies and provide suitable advice from simple first aid guidance to resolution of major incidents.   

Unlike some other services or an inhouse provision reliant on a mobile phone or an answering machine, you will always reach one of our Emergency Responders at our dedicated operation centre. Our operations centre has full failover/failsafe capability giving you the peace of mind we are always here to answer a call.


dedicated emergency telephone lines for chemical emergencies



dedicated emergency telephone lines for chemical emergencies


  Our highly trained Emergency Responders understand the potential impact that a chemical incident can have on our customer's operations and ensure to consider and inform callers of risks. In addition to quality control processes through our advice provision, we also provide our customers with liability protection over the advice we provide, giving you complete peace of mind that NCEC has your interest central to its operations.    NCEC's emergency response experts continually refresh and update their knowledge of global regulations, to ensure that we can support our customers compliance requirements. We have also developed a wide range of resources to provide relevant information to support industry.  

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Carechem 24 for your premises / sites

    For companies that handle harzardous raw materials or who manufacture, transport or work with hazardous substances on their corporate sites, we can provide our emergency telephone service to ensure that your staff have access to experienced and knowledgable chemical emergency responders, who can provide advice in the event of an incident.
  • Rapidly identify the hazards and risks associated with chemical substances to minimise the impact of an incident to staff, assets and operations.

  • Offer practical advice on dealing with spillages, fires, etc to enable responders to act swiftly.

  • Identify companies able to provide practical assistance – ensuring the incident is quickly rendered safe.

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Carechem 24 for haulage and logistics 


As a haulage or logistics company, Carechem 24 can provide you with a solution to support your specific requirements. This includes supporting your shipments by air, where you require a number for your IATA paperwork, or if you are shipping lithium batteries.

The haulage service is primarly suited to companies tranporting chemicals in bulk tankers and enables any party who comes into contact with the product during its transportation, loading or unloading, to call the emergency telephone number and speak to one of our experienced and knowledgable chemical emergency responders.


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Carechem 24 for marine


For companies transporting bulk chemicals by sea, we can provide additional emergency telephone support, which includes:

  • Detailed modelling of the behaviour of chemicals spilt at sea.

  • Refined estimates of the extent of vapour clouds.

  • salvage advice such as the environmental consequences of the spill, if mechanical recovery is possible and If your ship sank, whether you should try to recover the cargo or use controlled release to disperse it.

  • Help in setting up or reviewing exclusion zones. 

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Frequently asked questions


If you still have further questions about our multi-lingual emergency telephone response service, Carechem 24, then why not review our frequently asked questions.

Alternatively you can contact us via the details at the bottom of this page and a member of our team will be able to answer your questions.


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Questions about Chemedox SDS management software

Would you like more information about crisis notification?

Email: or Tel: +44 (0) 1235 753654