The use of global emergency numbers for chemical suppliers and manufacturers – ensuring your compliance

The National Chemical Emergency Centre (NCEC) has a large suite of local and regional numbers to support our customer’s global compliance. 

When we provide our service to you we will talk through your requirements and provide guidance on how to meet the challenges of global regulations in different countries around the world. We do this based on the detail you provide at the time. However, businesses and regulations are always changing; businesses sell existing or new products into new global markets and local regulations change as CLP/REACH or equivalents are rolled out around the world and the views and guidance of the local regulators change.

For this reason we provide a ‘Global legal requirements for telephone numbers’ document, available to all our customers, advising of the latest situation to help inform you of the compliance landscape.  This document also contains details of all the phone numbers that NCEC have at your disposal, depending on the level of cover you have you will be able to access some or all of these numbers. Where we are aware regulations are changing we are adding in new numbers and new language combinations all the time, please ensure you have and use the latest phone numbers available to ensure compliance. 

We suggest the following steps to ensuring your compliance; it is your organisation’s responsibility to ensure you have the right level of cover to meet your global compliance needs. 

Simple steps to ensuring compliance

  1. Review our emergency numbers guidance document this gives NCEC’s latest understanding of specific global regulations for chemical supply and transport you will need to comply with and is updated quarterly

  2. Check that your level of cover meets the needs of the regulatory landscape. This should be done at least annually at your contract renewal date or when you make any changes to where you sell products e.g. entry into new country markets, new modes of transport. For example a multilingual response with access to our local telephone numbers for South America would be our recommendation for those trading with countries like Brazil, Mexico and Chile. It is particularly important to review this if you have a; 

    • Global English contract – which will not meet the requirements of local language/number provisions, unless you have this cover to meet IATA regulations only

    • Limited language response e.g. European Multilingual response with English for the rest of the world - which may not provide you with all the mandatory languages you need or access to local phone numbers 

    • Trade with China – where you require a separate agreement with NRCC for emergency response provision. This can be achieved directly through NCEC. More information on our relationship with NRCC can be found here

  3. Review the NCEC Phone Suite in the emergency numbers guidance document to ensure you have our latest phone numbers. Those added most recently include Norwegian, Greek, Danish and Swedish local phone numbers, a dedicated Portuguese local number and language line and local number and language response for Brazil and Chile.  

  4. Speak with colleagues within your business or NCEC’s team if you have any concern about the level of cover you have to comply with local regulations. 

  5. If in doubt opt for a higher level of cover than required to manage your organisation’s risks appropriately. 

We hope this guidance provides you useful information to ensure you have the right level of cover. Please do contact us using the form below if you require more information.


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