‘The operator of any vehicle which is being used for the carriage of dangerous goods in a tank shall ensure that specialist advice concerning the goods can be obtained by telephone in English at any time during carriage.’
A call to the emergency telephone number shown on vehicle placards or ‘Instructions in Writing’ should be answered by someone with the necessary skills and resources to provide rapid, accurate and relevant advice at the time of an incident. During routine vehicle checks, the regulatory authorities may check that the emergency number operates correctly. A poor response could lead to a journey being delayed or legal action being taken.
Haulsafe provides you with a 24-hour emergency telephone number, where your calls will be answered at the National Chemical Emergency Centre. Our Emergency Responders are able to give product-related advice to those managing an incident. This helps to protect the public, property (including your vehicles) and the environment. Good advice over the telephone can significantly reduce the time taken to resolve an incident and consequently the cost involved. Advice can be provided in English or, for those organisations using drivers whose first language is not English, we are able to provide a multilingual service
This ensures that an expert response is provided minimising the cost and reputational risk to your brand and organisation.