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GibbardJ
Jonathan Gibbard

NCEC - Celebrating Its Heritage...

15/11/2013

The NCEC marked its 40th anniversary by hosting a celebratory Global Regulatory Challenges conference and reception in London this Wednesday. The day was full of great insights from industry leaders and the evening brought together our closest partners and clients, who have been integral to the success of NCEC through our 40 year long journey.

A few weeks ago Dan Haggarty, development manager of the NCEC and I sat down to discuss arrangements and collaborate on NCEC’s presentation for the event. We were suddenly hit with the realisation of how important 40 years of heritage is for our organisation and how the unique combination of our core beliefs, themes and values is central to our day-to-day operations. So what exactly is the ‘X-factor ‘or ‘fairy dust’ which make the NCEC tick? We identified three important themes: unique collaboration, knowledge leadership and continual improvement.

Unique Collaboration

The key lies in mutual value; the NCEC provides crucial support to the emergency services in the event of an incident and our emergency service customers also benefit from our private sector work. For example, our database of over 3 million Safety Data Sheets is crucial for the advice we provide to our private sector customers but also extremely useful to our blue light customers if an incident involves one of their products. On the flip side, our private customers value the technical expertise we gain through the challenging calls we get from the emergency services.For the last 40 years, we have been supported by the United Kingdom Government, the Department for Transport and the Chemical Industries Association. It was great to celebrate our achievements with our long term customers and trade body partners at the event this week.

 

Knowledge Leadership

Providing knowledge leadership to encourage organisational learning and development is at the heart of what we do at the NCEC.

Through our Chemsafe training we share knowledge with the Fire and Rescue Services on chemical hazards and responding to chemical incidents. An exciting recent development is our growing list of global intermediaries, allowing us to showcase our knowledge on changing regulatory environments across the globe – Nathan Chen’s presentation at our 40th anniversary event on the regulatory environment in Asia is the first of many future updates we aim to provide.

In the last year we have seen a record number of customer and expert visits to the centre. It is great to see customers taking the time to train our emergency responders personally on their products as well as fire service personnel providing insight on topics like fireworks, acetylene cylinders and homemade explosives – helping us do a better job day-to-day.

Continual Improvement

If we don’t innovate and improve, we won’t be able to provide the continually excellent service to our customers. We have made some substantial investments in the last year alone; our multilingual service is now better than ever due to investment in telephone software and through improved partnerships in our translation provision. We are also pleased to be developing other services and have exciting new developments in Chemdata, launching an iOS version in January and an Arabic language version around Christmas.

40 years has brought considerable change in the market place for chemical emergency response but the NCEC has stayed true to its roots as a national centre. Our team’s dedication and hard work, alongside our culture of knowledge leadership and continual improvement, means that the future is full of opportunities.

 

Watch a video from our 40th anniversary celebration

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