Within the NCEC you will find a friendly, accessible group of specialists with a unique knowledge-base. We deliver fast, up to the minute advice and products. We take pride in building strong relationships with our customers and becoming an extension of their organisations, allowing us to provide great value for money and an unparalleled service.
2008 was a special year for NCEC, being both the 35th birthday of NCEC and the 25th birthday of Chemdata. Over the past 35 years, NCEC has developed as part of AEA. What hasn’t changed is our commitment to provide accurate advice in plain language to help those responding to incidents.
NCEC (National Chemical Emergency Centre) plays a key role in national arrangements for responding to chemical incidents. It provides a 24 hour national advice service to the public emergency services on dealing with chemical incidents and is a central part of the Chemical Industries Associations Chemsafe scheme. In addition to its national role, NCEC also offers a number of commercial emergency response services, such as Carechem 24, to assist companies in providing and obtaining chemical emergency response advice and information.
NCEC has been operating the UK's national 24-hour chemical emergency response centre since 1973. This makes it one of the most experienced teams in the world in understanding the requirements of both the chemical industry and the emergency services. NCEC is staffed by a team of Emergency Responders who are all qualified chemists and who have received extensive training in chemical health and safety, emergency response and communication skills. As well as the Emergency Responders, NCEC is supported by a team of experienced data administrators who are responsible for ensuring that NCEC's databases are fully up-to-date.

As part of AEA, the NCEC is recognised via Lloyd's Register Quality Assurance (LRQA) which has issued the certificate of approval to AEA for the Environmental and Quality Management System Standards below.
BS EN ISO 9001: 2000
ISO 14001: 2004 Certificate of Approval
The TickIT Guide Issue 5 (Overall business certificate)
NCEC is part of the AEA Group and is supported by the Department for Transport (DfT) and the Chemical Industries Association (CIA)