Cefic Tremcard Support

Please note: Free of charge IT helpdesk and technical support is not provided to customers who have purchased a perpetual licence for their ADR 2007 Cefic Tremcards software.  Please see Common Problems for information on error messages and solutions to the most common software problems.

IT support will be charged at our standard consultancy rates, please contact us for details.

Support continues to be available to our Cefic Tremcards customers in South Africa running version ADR 2009.0 as part of the software licence agreement.

Cefic Tremcard: Support

Installing or upgrading your Activation Key

The Activation Key is stored in the windows registry of the machine running Tremcards.  You will need to log on as the Administrator to enter the Activation Key, if your user account does not allow access to the registry (you may need to ask your IT department to do this for you).  

 

The procedure to follow is very simple:

  • Stop Tremcards.
  • Select Start > Programs > Cefic Tremcards > Enter Activation Key.
  • The Activation Key program window will open.
  • Enter your new Activation Key.
  • Press the OK button when you have finished.
  • The message 'REGISTRATION SUCCESSFUL!' should appear.
  • Fill in the software registration form and click on Send to email it to the NCEC (or print and fax it).

 

To check the new Activation Key:

  • Start Tremcards.
  • Select from the main menu > Help > About.
  • The new expiry date (Expires:) should be displayed.


If you cannot find the icon to run the Activation Key program, you can run it directly by browsing to the local Tremcards folder (usually c:\Program files\Tremcard) using Windows Explorer. Run the program ActivateTremcard in that folder, by double-clicking on it.