The business case for professional emergency response

Quantifying the value of high performance emergency response.



This document breaks down the technical capacity that an emergency response system must provide to fulfil its purpose. This includes delivering robust 24-hour response, providing expert advice on chemical handling and clean up and demonstrating the level of quality required to meet industry standards.

Chemical emergency helpline services are designed to support four business objectives.

  • To protect people, environment, assets and reputation (PEAR) from the effects of an incident
  • To reduce the scale and cost of incidents and prevent operational disruption
  • To comply with international regulations demanding telephone emergency response
  • To demonstrate commitments to Corporate Social Responsibility (CSR) and Responsible Care

This document explains why the UK’s National Chemical Emergency Centre (NCEC) is the most effective emergency response provider for delivery of these core requirements, while offering a potential return on investment of 15 to 1.

A real world case study is presented to demonstrate the economic comparison between in-house, mid-range and NCEC emergency response. NCEC’s economic data is drawn from more than 40 years providing public and private sector organisations emergency response support. The data has been independently audited and confirmed by third party authors, including the UK Department for Transport.

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