17 Oct 2019

Information vs advice for emergency response


17 October 2019, 14:00 – 15:00 BST

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Since 1973, NCEC has continued to support global companies with their organisational and supply chain resilience through the provision of global emergency response helpline services which operate 24/7 all year round through a network of international telephone numbers.

We are often asked what the difference is between advice provided by an emergency responder (ER) and information that is already available through various different sources such as safety data sheets (SDS) and chemical databases, and how these differences apply during an emergency.

In this webinar, our emergency response experts will examine the differences between information and advice, and how these come into play when responding to an incident. The experts will use example calls to illustrate these differences and will outline what callers should expect from an emergency response provider.

We will use the ‘anatomy’ of a call as a framework to discuss the stages of an incident – where information and advice may be provided, and how this can impact the scene of the incident. Finally, we will discuss what ‘best practice’ guidelines (such as cefic guidelines) state should be provided, and how the information vs advice debate measures up against these guidelines.

This will be followed by a question and answer session, if you have any questions you would like answered during the webinar, please submit them when registering.

Please join the team to discuss all the hot topics affecting the emergency response in the chemical supply chain.