Change to NCEC's Carechem 24 emergency telephone number in Vietnam

Change to NCEC's Carechem 24 emergency telephone number in Vietnam
17 June 2017

Early in 2017, the Ministry of Information and Communications in Vietnam commenced a plan to change the majority of local area codes within the country.  The changes will affect calls placed both within country and internationally.  The changes were communicated in country and so any callers from Vietnam will already have been made aware.

On 17th June 2017, the local code for our Ho Chi Minh number changed from 8 to 28.  For the first month after the changes have been implemented, both the new and old versions of the number will work as normal.  For the second month the old version of the number will play a message giving the new version and will not connect directly and from the third month, the old version of the number will no longer connect.

So, by the middle of August 2017 only the new version of the number, with the local code of 28, will connect to us.

If, as part of your contract, you have access to our local Vietnam number you should have been contacted in advance of the change by our Customer Service team.

However, if you have not been contacted but believe that you have access to our local Vietnam number please contact Lynn Aitken, Head of Customer Service (lynn.aitken@ricardo.com).  They will be able to advise you on actions you will need to take in order to ensure that the correct version of the number is used on your product paperwork and in any other places that you display the number.

If you are currently using our +65 regional number and would like to find out whether you can use our +84 number please contact Lynn Aitken, Head of Customer Service (lynn.aitken@ricardo.com).