NCEC Newsletter – September 2021

NCEC Newsletter – September 2021

Welcome to NCEC's September 2021 newsletter.

I am delighted to announce that we now have the updated issues of our global legal standards for emergency telephone numbers and our poison centre compliance report available. Additionally, our Hazmat Academy experts have now developed an eight phase approach to incident scene management. This newsletter takes a look at all these resources.

We are still finding that many organisations have not yet started their UK REACH DUIN process so this issue contains lots of information and steps that organisations need to take in order to submit their DUINs before the October deadline. We also highlight the updates to ECHA's Candidate List and enforcement checks on safety data sheets.

Finally, I am very excited to announce that NCEC will be returning to a number of in-person events this year, the details of which are included in this issue. We are really looking forward to them and hope to see as many of you there as possible. 

I hope you find this newsletter informative. Please feel free to contact me with any comments or suggestions for future content.

Kind regards

Jon Gibbard
Director – NCEC


Update to NCEC's Global legal standards for emergency telephone numbers – summary tables 


NCEC's Global legal standards for emergency telephone numbers – summary tables has recently been updated. The amendments include updates to the list of countries, now containing information on 42 countries, and changes to the data for some countries.

Download your free guide here

NCEC's Hazmat Academy continues to provide vital hazmat training solutions


The aim of our training platform – Hazmat Academy – is to enable anyone who may have to respond to an incident involving hazardous materials to do so safely and effectively.

As part of this, the Hazmat Academy experts have developed a structured eight phase approach to dispel the myth that hazmat response is a dark art and to simplify the response to a hazmat incident enabling it to be brought to a successful conclusion. In our ongoing free virtual series they are taking a detailed look at each of the eight phases of incident scene management and focusing on how responders from the public and private sectors can best prepare themselves to deal with hazmat incidents.

Register your place at the free virtual series here

Our next open course – Hazardous Materials Instructor – begins on 4 October 2021. If you're looking to develop knowledge, understanding, skills and instructional ability to deliver hazardous materials training to first responders in line with the UK firefighter development unit  – ‘Protecting the environment from the effects of hazardous materials’, then this will be the perfect opportunity for you. 

The academy also offers distance learning courses that are available to book all year around. You can find out more about our hazmat and chemical training courses through our training prospectus.

Book the Hazardous Materials Instructor course

Download Hazmat Academy training prospectus



UK REACH & DUINs – find out what your organisation needs to be doing now 


Organisations that have previously had to comply with EU REACH regulations need to recognise that steps must be taken to ensure they can maintain access to markets in Great Britain (GB) – England, Wales and Scotland. If this isn’t done, they will no longer be able to trade in the same way. 

GB based organisations 

  • Organisations that are importing substances that are registered under EU REACH (either from the EU or under an EU REACH Only Representative) might benefit from transitional measures in the form of deferred registration obligations. If so, then they must submit a Downstream User Import Notification (DUIN) to the HSE by 27 October 2021 to continue this activity. 

Our recent UK REACH and DUINs webinar showed that with less than two months until deadline, 18% of attendees were still waiting until October to begin submitting their DUINs. Our experts recommend you do not delay and begin as soon as possible. The webinar also showed that there was still a lot of confusion in the market regarding DUINs, and therefore, our REACH experts, Chris Hughes and Laura Clement, will be doing a free webinar on 9 September, 14:00 (BST) covering DUIN requirements in detail.

 Register for the free DUIN webinar here

To further help with this process, Laura has recorded the following videos:

– A step by step video on how you can fill in the DUIN spreadsheet and submit this to the HSE. Watch the video here.
– Video answering some of the most commonly asked questions related to UK REACH and DUINs. Watch the video here.

With the October deadline fast approaching, we urge you to start your DUIN process immediately. 

  • Organisations planning to manufacture or import substances for the first time, at over 1 tonne per annum, must register under UK REACH immediately. The first step in this process is to complete an Article 26 Inquiry. As part of this, HSE recently announced that the functionality to ‘claim the lead’ registrant in the 'Comply with UK REACH' service is now available. 

Non-GB manufacturers/formulators

The appointment of an Only Representative (OR) under UK REACH, such as NCEC, is often the most cost effective and least disruptive option to use in order to address the requirements of UK REACH and continue supplying products to the GB market. Find out more about the implications of UK REACH and the benefits of appointing an OR in the video below, starring Chris Hughes.


NCEC has been involved in supporting compliance with EU REACH since it started, and we are already supporting organisations across the world to manage the impact of UK REACH on their business.  If you need help with any aspect of UK or EU REACH, please don't hesitate to contact us.

Contact us for support with UK REACH

Find out more on how NCEC can support you in complying with UK REACH

Harmonised regulatory compliance – has Annex VIII really helped? 


During 2021 regulatory requirements have been changing and updating. It was hoped that Annex VIII and ECHA's poison centre submission portal would provide a harmonised one step process for poison centre notifications across the EU. 


  • In many cases, Member States have delayed joining the ECHA notification portal. 
  • The documentation provided by ECHA focuses purely on their own notification system and there is no overview inclusive of Member State requirements.
  • Some Member States have additional national requirements for businesses which are mandatory for full compliance.

This changing and complex landscape has been challenging for organisations to understand and has made planning for compliance difficult.

To help our clients navigate this situation, NCEC experts have produced a poison centre compliance report detailing the regulatory compliance requirements both at an EU wide level and with details from individual Member States. We have carried out research, contacted the Member States, and compiled this comprehensive report which can aid businesses in understanding this complex regulatory picture. Watch the video above to find out more about NCEC's poison centre compliance report.

Download a free sample of the compliance report

Read more about the poison centre compliance report

Eight new substances added to ECHA’s Candidate List


On 8 July 2021, ECHA added eight new substances of very high concern (SVHC) to the REACH Regulation Candidate List. 

With these additional SVHCs added to the Candidate List, companies that are manufacturing or importing products in the EU, now have a legal obligation to ensure that none of their mixtures, articles or substances contain items included on the List. Any organisation that was previously not obligated to submit ‘Substances of Concern In articles, as such or in complex objects (Products)’ (SCIP) notifications, now potentially face a significant undertaking to ensure regulatory compliance.  

Find out what you need to do to remain compliant

Image copyright: European Chemicals Agency

ECHA to start safety data sheet compliance checks with Annex II of REACH in 2023


ECHA has announced an EU-wide enforcement project (REF-11) that will launch in 2023. It aims to check the compliance of safety data sheets (SDS) with Annex ll of the EU REACH Regulation. The main objective of the enforcement project is to ensure that companies who manufacture or place products on the EU market are complying with the new revised requirements of Annex II. 

Annex II of EU REACH 2020/878 outlines the content and format that all EU SDSs authored after 1 January 2021 must follow. You can read a breakdown of all the changes that (EU REACH) 2020/878 introduced here.

If you are a manufacturer or importer of chemical substances in GB or EU, it is critical that you put a plan in place to ensure that your SDSs are compliant according to the regulations in both places and that you maintain compliance for your products. 

To help organisations understand their obligations, for a limited time only, NCEC is running a free SDS check for the first 10 organisations* that apply. Apply for your free SDS check today!
*T&Cs apply.

Read more on what this means for businesses

Eight phase approach to incident scene management – a structured approach to safely resolving hazmat incidents

Hazmat incidents are low frequency, but high risk. Combined with limited training and exercising opportunities, this means that responders can struggle to manage these incidents, especially when compared with other, more common types of incidents.

With this in mind, the subject matter experts at the Hazmat Academy, most of them ex-first responders themselves, have developed a structured ‘eight phase approach to incident scene management’. This will be explained in a series of learning opportunities using webinars, videos and technical articles over the coming months.

Phase Date and time
Pre-planning and risk awareness Watch on-demand
Mobilisation and safe approach to an incident Watch on-demand
Arrival at the incident 7 September, 10:00 (BST)
Tactical planning during the incident 5 October, 10:00 (BST)
Implementing the tactical plan 2 November, 10:00 (GMT)
Development of the incident Details coming soon
Closing down and handover of the incident Details coming soon
Post incident considerations Details coming soon

If you respond to such incidents, whether that be as an operational crew member or in an incident command capacity, or are involved in the training of response teams, then join our Hazmat Academy experts for this free-to-attend unique opportunity.

Register here for the virtual series 

Supporting UN sustainable development goals with level 1 telephone emergency response best practice

Protecting people and the environment is increasingly becoming a priority of companies. With COP26 rapidly approaching, companies are looking at ways they can do their part in reaching the sustainability development goals set out by the United Nations. During this event, some of the industries leading experts will delve into level 1 telephone emergency response best practice, why providing advice instead of information to a caller will protect people and the environment and how level 1 telephone emergency response plays a role in supporting the UN’s sustainability development goals. 

Register here for the virtual event 

Hazmat 2022 is open for registrations

Paid event
18 & 19 May, Crowne Plaza, Stratford-upon-Avon

NCEC's annual Hazmat conference, now in its 13th year, will draw upon the knowledge and experience of a broad range of hazmat professionals and industry leaders, as well as NCEC’s own emergency responders and experts.

Bringing together international speakers from across sectors, delegates will benefit from world-standard presentations, case studies and practical, hands-on workshops in a friendly and welcoming environment. 

Early bird price will be available until 31 December 2021. 

Buy your conference pass here

Find out more about Hazmat 2022

Get support to achieve net zero carbon emissions

With the effects of the climate crisis appearing almost daily on the news and company stakeholders increasingly demanding action, achieving net zero by 2050, or before, is imperative for the energy-intensive chemicals sector. Forward-thinking organisations have already set goals and laid out roadmaps for decarbonisation.
Ricardo has been helping organisations work towards net zero across numerous sectors including food and drink manufacture, waste and resource management, NHS, police, water, shipping and more. With our deep knowledge of the chemicals sector, we are perfectly placed to support you, whether you are just starting to plan your journey to net-zero carbon emissions, or already have a roadmap in place and need support to deliver your ambitions.

Find out more about decarbonising


Earthquake in Japan



NCEC was contacted by a lone worker at one of our client’s plants in Japan. The caller had lost contact with his company following a substantial earthquake. Thankfully, he was well and unharmed, but needed to make someone aware of the situation at the plant. Our duty emergency responder (ER) took his details and the details of the scenario.

Thanks to our 24-hour incident notification system, the caller’s message was then quickly passed on to the client. An interpreter assisted with the call, helping to preserve the speed and efficacy of our response, which enabled those at the scene to be kept safe.

DMA down under


One night, we were contacted by a caller in Australia who required assistance with a substantial spill of dimethylaniline (DMA), a hazardous product classified as toxic and combustible. The caller was a representative of a chemical clean-up company, who had been contracted to clear up 800 litres of the liquid DMA.
The clean-up crew had attempted to wash the area with water and detergent, but found that the spill remained in place even after concerted efforts. After carrying out some research, our ER discovered that DMA is almost entirely insoluble in water. This meant that another method to clean up the spill was needed. The caller was advised that an organic solvent could be used and discussed solvents that they had access to.
Due to the hazardous properties of the solvents, the duty ER had to ensure that the responders at the scene were competent to handle the suggested products. A breakdown of required personal protective equipment was then provided and a plan of action was devised. The crew members selected the organic solvent they had the greatest quantity of. Our ER advised them to soak absorbent pads with it and use these pads to pick up a solution of DMA. The pads could then be disposed of as organic waste.
Successful remediation of this incident demonstrates the importance of the strong chemistry knowledge that NCEC provides over the phone, which allows full control of an incident and enables those at the scene to be kept safe.

Calling in reverse



As part of Chemsafe, the UK chemical industry’s 24/7 helpline, we provide expert advice to the emergency services in the event of a chemical incident. As well as providing this support, we are very happy to assist with exercise planning. Such exercises are used to develop and retain hazmat response capabilities.
We recently received a call from a fire and rescue service officer in charge of exercise planning, who had selected the criteria for a given exercise, including pre-defined advice. We were asked to identify a suitable product to be involved that would fulfil the conditions requested. The request was for a product that would necessitate a 1km downwind evacuation distance to protect residents of a village near the exercise site. The product would also need to be suitable for air or road transport and in an appropriate quantity for the distances involved. After some deliberation, our experts elected to recommend a scenario where calcium phosphide reacted with water. The reaction would release phosphine gas, a highly hazardous substance necessitating the implementation of the planned advice. A number of resources were also provided to the officer in charge to assist with the necessary in-depth planning.
Calls like this one truly demonstrate the trust that the emergency services have in our impartial and expert advice.

Get in touch

If you would like further information on any of the topics covered, have any questions on UK or EU REACH, SCIP database, hazmat training or on any other wider chemical emergency response or regulatory compliance matters, then please do not hesitate to contact us.

Kind regards

Jon Gibbard
Director – NCEC